Refund Policy
1. Digital access
Because subscriptions give immediate access to digital tools, payments are generally non-refundable once access has been activated.
2. When we do refund
We will issue a full refund if we fail to activate your access within 24 hours of receiving the required information and cannot resolve the problem promptly, if you were charged in error (for example, a duplicate payment), or where a refund is required by the consumer law that applies to you.
3. Cancellation vs refund
Cancelling stops future charges but does not refund the current period. Your access simply runs to the end of what you have already paid for. You can cancel at any time through the Stripe Customer Portal.
4. Contact us first
For any billing, refund, cancellation, or access question, please email [email protected] first — from the email you used at checkout, and include your TradingView username and the payment date. We aim to sort things out quickly. Approved refunds are returned to your original payment method by Stripe, usually within 5-10 business days.
5. Chargebacks
Please talk to us before opening a chargeback with your bank or card provider — most issues are resolved faster and more easily by email. Chargebacks that are abusive, fraudulent, or unsupported, especially where access has already been delivered, may lead to suspension or termination of access.
6. Changes to this policy
We may update this Refund Policy from time to time. When we do, we will update the "last updated" date shown at the foot of this page. Continuing to use the website or the Service after an update takes effect means you accept the updated policy.
Alpha Pine provides charting and analysis tools for educational purposes only, not financial advice. Trading involves substantial risk of loss. TradingView access and Stripe billing are handled through their respective platforms.