Refund Policy

1. Digital access

Subscriptions give access to digital tools, so once that access has been activated, monthly payments are generally non-refundable. Annual plans have their own terms, in section 3.

2. When we do refund

We will issue a full refund if we fail to activate your access within 24 hours of checkout (with the required information submitted) and cannot resolve the problem promptly, if you were charged in error (for example, a duplicate payment), or where a refund is required by the consumer law that applies to you.

3. Annual plans

You can have a full refund of an annual plan within 14 days of buying it, and within 14 days of each annual renewal.

After those 14 days you can still cancel and ask for a refund of the rest of the year. We charge the months you have used at the monthly price of the same plan and refund the difference; a month counts as used once it has started. For example, Standard is $200 a year or $20 a month, so after three months the refund is $200 − 3 × $20 = $140, and from the tenth month on there is nothing left to refund. The annual discount is for a year kept, so a refunded year is priced as if it had been paid monthly.

A refunded plan ends when the refund is made, and access ends with it. To ask for a refund, contact us as in section 5.

4. Cancellation vs refund

Cancelling stops future charges but, apart from section 3, does not refund the current period. Your access simply runs to the end of what you have already paid for. You can cancel at any time through the Stripe billing portal.

5. Contact us first

For any billing, refund, cancellation, or access question, please email support@alphapinelab.com first — from the email you used at checkout, and include the payment date and, if your question is about a product delivered through a charting platform, the username you submitted. We aim to sort things out quickly. Approved refunds are returned to your original payment method by Stripe, usually within 5-10 business days.

6. Chargebacks

Please talk to us before opening a chargeback with your bank or card provider — most issues are resolved faster and more easily by email. Chargebacks that are abusive, fraudulent, or unsupported, especially where access has already been delivered, may lead to suspension or termination of access.

7. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will update the "last updated" date shown at the foot of this page. Continuing to use the website or the Service after an update takes effect means you accept the updated policy.